1. Introduction
We88my ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains in detail how we handle your personal data throughout your membership with us.
As an online wagering platform serving users in Malaysia, we understand that your trust is our most valuable asset. That is why we make no compromises on data protection — every decision involving member information is made with privacy and security as the top priority.
This policy applies to all information you share with us through the we88my website, mobile app, email communications, customer support, and any other channels we provide.
2. Data We Collect
2.1 Information You Provide Directly
During registration and platform use, we collect the following information directly from you:
- Identity information: Full name, date of birth, MyKad or passport number.
- Contact information: Email address, mobile number, residential address.
- Financial information: Bank account number, bank name, eWallet account number for deposit and withdrawal purposes.
- Verification documents: A copy of your MyKad, bank statement, or other KYC documents required to verify your identity.
- Account information: Username, password (stored in unreadable hashed form), and account preferences.
2.2 Automatically Collected Information
When you use our platform, our systems automatically record the following technical information:
- IP address and general geographic location.
- Device type, operating system, and browser version.
- Pages visited, access times, and session duration.
- Wagering records and financial transaction history.
- History of interactions with the customer support team.
2.3 Information from Third Parties
In certain cases, we may receive information about you from payment service providers, identity verification agencies, and relevant regulatory bodies. This is done solely for legal compliance and fraud prevention purposes.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification & KYC compliance | 5 years after account closure |
| Financial Data | Deposit & withdrawal processing | 7 years (legal requirement) |
| Technical Data | Security & platform improvements | 12 rolling months |
| Wagering History | Customer support & audit | 5 years after account closure |
| Support Communications | Quality control & dispute records | 3 years |
3. How We Use Your Data
We88my uses your personal data only for legitimate and necessary purposes. The following are the primary ways we use the information collected:
- Account management: Creating and maintaining your member account, processing registrations, and managing access to the platform.
- Transaction processing: Processing all deposits, withdrawals, and financial activities accurately and securely.
- Identity verification (KYC): Ensuring all members meet age and eligibility requirements and preventing identity fraud.
- Service communications: Sending important notifications related to accounts, transactions, promotions, and platform updates.
- Customer support: Resolving queries, complaints, and technical issues you report to our team.
- Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
- Legal compliance: Fulfilling regulatory obligations and responding to lawful requests from authorities.
- Platform improvements: Analysing usage patterns to improve the overall user experience.
4. Sharing Data with Third Parties
We88my does not sell or trade member personal data to outside parties. However, there are limited situations where we may need to share your information with specific parties:
4.1 Service Providers
We work with trusted service providers to operate our platform, including payment processors, cloud service providers, identity verification companies, and game providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
4.2 Legal Requirements
We88my will disclose your personal data to the relevant authorities if required to do so by law, court order, or official request from a law enforcement agency. In such situations, we will endeavour to notify you in advance unless prohibited by law.
4.3 Business Transfers
If we88my is involved in a merger, acquisition, or asset sale, member personal data may be transferred as part of that transaction. You will be notified in advance and your rights under this policy will remain protected.
5. Cookies & Tracking Technologies
We88my uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The types of cookies we use are as follows:
- Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information about how users interact with the platform to help us make improvements.
- Functional Cookies: Remembering your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
- Analytics Cookies: Helping us understand traffic patterns and aggregate user behaviour for strategic planning purposes.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect platform functionality.
6. Data Security
We88my continuously invests in security infrastructure to ensure your data remains protected at all times. The security measures we implement include:
- 256-bit SSL/TLS encryption for all data in transit.
- AES-256 encryption for sensitive data stored in the database.
- Multi-layered firewall and intrusion detection system (IDS).
- 24/7 security monitoring by our cybersecurity team.
- Regular penetration testing conducted by independent third parties.
- Role-based access control (RBAC) for all internal staff.
- Encrypted data backups stored at geographically separate locations.
7. Your Rights as a Data Subject
Under Malaysia's PDPA and our policy, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request that we correct any information that is inaccurate or incomplete.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances provided by law.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time, subject to continuing legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Complain
You have the right to lodge a complaint with the Malaysia Personal Data Protection Department if you are unsatisfied.
To submit any request related to your rights, please contact our privacy team via email or Live Chat. We will process your request within 14 working days and may require identity verification before responding.
8. Data Retention
We88my retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. In general:
- Active account data is retained for as long as your account is active and for a defined period following closure.
- Financial records are retained for 7 years to meet taxation and anti-money laundering legal requirements.
- Technical logs and analytics data are retained for no more than 12 months.
- Customer support communications are retained for 3 years for quality control and dispute resolution purposes.
When the retention period expires or the data is no longer needed, we will securely delete or anonymise it using industry-recognised methods.
9. Privacy Policy Amendments
We88my reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever a significant amendment is made, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending notifications to all active members via their registered email.
- Displaying prominent notices on the platform at least 7 days before amendments take effect.
Your continued use of the we88my platform after any amendments take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
10. Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
- Live Chat: Available 24/7 directly from the we88my website or mobile app — the fastest way to get an immediate response.
- Privacy Email: [email protected] — for specific enquiries regarding personal data, access rights, or formal complaints.
- FAQ: Visit the FAQ for answers to the most frequently asked privacy questions.
Our privacy team will respond to all enquiries within 3 working days. For formal complaints, we are committed to providing a full response within 14 working days, along with a proposed resolution.